Cancellation & Refund

REFUND POLICY & ORDER CANCELLATION:

  1. What is the return policy?

We offer return of products ordered on chhotibahu.com within 07 days of delivery of the product. However, there are certain products/items specified as “Non-Returnable” on the Website in the product description, for which we do not offer return. Please refer to the return policy mentioned under the ‘Cancellation & Refund’ section of the product detail page to check if the item is eligible for return or not.

We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You can always try on a product but please take adequate measure to preserve its original condition.

Items should be returned unused, unwashed, unopened, undamaged and with all tags still intact in the original condition.

 

  1. What is the refund policy for the returned products?

 We endeavor to process your refunds within 07 business days from the date the returned product clears the quality check at our store. However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by chhotibahu.com. For transactions made using Debit/Credit cards, the time taken for refunds depends solely on the service provider.

We understand that in some scenarios, the Product may take more than 7 days to reach us and thus the quality check may take time. In such scenario, we may not process the refund amount until the product-item does not clear the quality check.

Chhotibahu.com may & surely will refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behavior that entitles chhotibahu.com to refuse a claim against you.

 

  1. How does Refund work on based on the different modes of payment?

If you have paid for the order using net banking/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date after the products clear the quality check process. Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible incase wrong information has been provided.

If you have paid for the order using chhotibahu store credits or COD then the amount gets refunded to your chhotibahu store account within 7-10 business days from date of product clearing quality check at our store.

Store credits are valid for lifetime. There is no expiry.

  1. Can I cancel my order after ordering?

Yes, you can choose to cancel your order within 24 hours of placing it. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail.

Please note that orders are generally shipped within 24 hours after being placed. So it is advisable to cancel the orders before it gets shipped. If the orders are cancelled mid-way, then in such cases we will provide you with chhotibahu store credits of the exact order value. These store credits are valid for lifetime & can be used for purchasing products on chhotibahu.com

 

  1. Can I return the order once it’s delivered & if I have some issues?

There is always certain possibility that:

(i). Items\products may get damaged during transit.

(ii). There may be a manufacturing defect which didn’t get noticed during packing.

(iii). A wrong item is shipped out to you by mistake.

Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.

 

  1. Am I eligible to exchange if I have shopped during a promotion/offer?

Yes, you shall be entitled for an exchange if the product is available and in stock. However, please note that in case of promotion/offer you are only eligible for a size exchange for the same Product. If the same product is not available in stock for the size required by you, then there is nothing that can be done.

 

  1. Am I eligible for refund if I have shopped during a promotion/offer?

NO, you shall be not eligible for refund if you have shopped the product/s during a promotion or offer. Nor you will be able to return the product. Orders placed under a promotion or offer shall be considered final & cannot be cancelled or returned but can just be exchanged for sizes only.

 

  1. How do I return my order?

 To return your order, please follow these steps.

1)      Login to your account

2)      Go to My Orders

3)      Click on Return

4)      Select the items\products that you want to return

You will get a refund once your order is picked up & checked for quality subject to above mentioned applicable exceptions.

  1. When will my return get picked up?

We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our logistics partner pick-up the product/s at the earliest after receiving the request.

Please keep the shipment ready as mentioned above and ensure that you return all items for which the return request was raised.

Rs.50 may be deducted for every item returned as pickup and handling fee.

  1. In what cases would chhotibahu.com will not accept any returns?

You should keep the item in original packaging and not use it if you do not like.

Any used/soiled/damaged/duplicate product will not be taken back.

We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request.

If we find evidence of fraud, refund abuse or other manipulative behavior this entitles chhotibahu.com to refuse a claim against you.

  1. How long does it usually take for returned items to reach back?

Any shipment returned generally takes 5-6 days to reach back to us. Exact time taken for transit may also depend on the nature of the product and your location.

In case of any further query feel free to contact us: chhotibahu4511@gmail.com , support@chhotibahu.com